Palmpay Customer Care Number – Whatsapp Contact in Nigeria

Palmpay Customer Care Number

Get the right Palmpay customer care number or contact their support on Whatsapp number here in Nigeria, whether you are in Lagos, Abuja, Port Harcourt, Ogun State Ibadan or anywhere, and enjoy fast support on your payment, or loan issues.

Fintech apps are beginning to take the lead in the area of banking and finance in Nigeria and the world at large.

They are fast becoming the order of the day in the area of financial transactions as they have proven to be fast, easy to use, reliable and efficient; hence bringing the world closer to the future of finance.

They have over time portrayed a better view of what banking and finance should be.  Regardless of the financial imbalance that has had its toll on the local banks in Nigeria, mobile banking apps have not wavered in providing their customers with seamless services since they came into play.

There are quite a number of fintech apps and platforms that have made their marks but amongst the best is Palmpay. Palmpay is rated as one of the top fintech platforms in the country currently.

As you carry on with this article, you will find out why this is so.

History of Palmpay

Palmpay was founded in the year 2019. It is co-owned by Chinese companies Transsion and NetEase with Transsion as the lead investor. It is managed by Transsnet, an alignment venture between Transsion and NetEase.

Transsion Holdings is a reputable and popular company as it is the manufacturer of highly reputable mobile brands – Infinix, Tecno and itel.

The CEO of Palmpay in Nigeria is Mr Chika Nwosu.

Palmpay is an online payment platform and e-wallet that offers financial services to its customers. It is digital and offers its services via its mobile App. It is an intuitive digital bank that gives you access to open an account, pay bills and make transfers.

Palmpay offers its users an opportunity not just to carry out transactions at ease but also to earn as they do so.  They make this possible by giving rewards, cashback, discounts and bonuses as you carry out your transactions.

Just like other financial apps, the Palmpay app allows users to transfer to other bank accounts, receive funds, settle bills, withdraw and even recharge.

The company’s spokesperson said the company has been built around freebies, earning opportunities, exciting discounts and cash backs.

Sending money from your account as a Palmpay user to another Palmpay account is free. Not only does Palmpay offer cheap services, but it is also very swift. It is said to have 99% of its customers voting for it as the most reliable payment platform in Nigeria. If you wish to make a quick transfer or payment of any sort, then Palmpay is your go-to platform.

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Its reviews from its customers so far have been positive and impressive.

Vendors in Nigeria have turned to Palmpay as their new payment platform because of its swift and cheap services.

Palmpay was rated as the first most downloaded fintech app on Google Play Store as of March 24th when the Naira note scarcity occurred due to the Naira redesign.

Is Palmpay Safe?

One question that has been in the minds of quite a lot of people is “Is Palmpay safe?”  This is understandable because money is not a subject to be joked with. It is also fair to say not everyone would want to trust a new financial platform with their finances, especially considering the fact that it does not have physical branches where they can run to in case of any emergency.

However, Palmpay is a platform you can totally trust. Your deposits are safe and secure. If you can trust mobile brands like Tecno and Infinix, rest assured your finances are safe with Palmpay.

Palmpay is also licensed by the Central Bank of Nigeria (CBN) to operate as a money remittance company and is regulated by NDIC.

It partners with regulated, insured and licensed payment service providers around the world to make it easy for its users to send and receive money from anywhere across the world.

Palmpay does not have physical branches across different states in Nigeria at the moment, however, it has its head office at No 20, Opebi Road, Ikeja Lagos state.

Just in case you are in Ghana, you can also locate their head office at No 54, Senchi Street, Airport Residential area, Accra Ghana.

Is Palmpay affiliated with any bank In Nigeria?

Palmpay is not affiliated with any bank in Nigeria but it is duly registered under and licensed by the Central Bank of Nigeria (

Features Of Palmpay

Palmpay has quite a number of features with which it serves its users. It also offers amazing benefits on your account for seamless and stress-free mobile banking transactions.

  • Create an account and use your phone number to receive money.
  • Send money from your mobile
  • Check your balances and view transaction histories
  • Pay bills and buy airtime.

Benefits of Using Palmpay

Using Palmpay comes with a lot of benefits some of which are:

  • Safety of personal information
  • Swift services
  • Easy-to-use features on the app
  • The low service charge for every transaction.
  • Rewards and bonuses on transactions carried out.
  • Earning opportunities through referrals.
  • Easy and swift payment of bills.
  • Zero monthly maintenance fees.

How To Download The Palmpay App for Android & iPhone

To download the Palmpay App on your Android phone, follow these steps

  1. Open your phone’s Google Play Store.
  2. Click the search icon and type out ‘Palmpay App’.
  3. Click download.

The Palmpay App is also available on the iOS store. To download

  1. Open your iPhone’s Apple store
  2. Search ‘Palmpay App’.
  3. Click download and then open the App on your iPhone.
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How To Create An Account On The Palmpay Mobile App.

Creating an account on the Palmpay app is quite easy as the app is very easy to navigate. It has a user-friendly interface.

To create an account on the fintech platform, do the following:

  1. Open the app on your Android phone or iPhone
  2. Click on the ‘Sign up’ button.
  3. Enter your country code and phone number.
  4. A verification code will be sent to your phone number.
  5. Enter the verification code on the form to verify your account.
  6. Set up a 4-digit pin. Ensure that the pin is something strong yet easy for you to remember.
  7. Confirm the pin and submit.
  8. You now have a fully functional Palmpay account!

How To Fund Your Palmpay Account

Funding your Palmpay account is very stressless and fast. You can do this from anywhere at any time using your debit card.

Follow these simple steps to fund your account on Palmpay:

  1. Open your Palmpay app on your mobile phone.
  2. Sign in
  3. Click the ‘fund’ button on your dashboard.
  4. Enter the amount of money you wish to deposit.
  5. Enter transaction description.
  6. Select a payment method.
  7. Select a debit card. It could be a previously linked one or you can go ahead and add a new one.
  8. Select your bank and input your bank details.
  9. Enter the security code to proceed.
  10. The secure payment gateway of your bank will open up after which an OTP will be sent to your email address or phone number.
  11. Enter OTP and click the ‘Complete’ button.
  12. You will be notified if your transaction was carried out successfully and then redirected to your dashboard.

Does Palmpay Use Account Numbers?

Every bank account needs a means of identification and distinction for the sake of transactions. Unlike other local banks, Palmpay does not use the regular account number, it uses your Phone number instead as your virtual account number, as your phone number is unique to you.

If your phone number is 08012345678 then your Palmpay account number will be 8012345678

Possible Issues, Tips Before Contacting Palmpay Customer Care Number on Whatsapp

Just like every mobile banking app, problems can arise at times due to many reasons. It could be a result of technical faults or network issues.

If you encounter any issue with your Palmpay app, do not panic, all it takes may be a little tweak here and there.

Below are some possible issues you may encounter with the Palmpay App.

You may have issues logging in, connection errors, shutting down or a general malfunction of the app. In case of these issues, you should try updating your app to the latest version. Most times, apps malfunction when they become outdated. So the first thing you want to do when your App begins to malfunction is to check the version to know if it is up-to-date.

To update your app, go to your phone’s Google Play Store (for Android) or Apple Store (iPhone), search out the Palmpay app, click ‘Update’ and wait for it to completely update. Then go back to your phone’s home screen and launch the app to see if it working properly.

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If your app has been updated but your app still seems to be malfunctioning, here are a few things you can do;

  • Check to make sure your mobile network connection is functional. You can another service provider just to make sure.
  • Ensure you have an active data plan. Check to make sure your data isn’t exhausted. This may be an issue. You cannot launch the Palmpay app without an active data plan.
  • Clear up your Cache and try to launch your App again.
  • Uninstall and reinstall your App. This works the majority of the time.

If you try all this and still have issues with your App then you should contact the customer care service to lay complaints.

Another issue you may encounter on the Palmpay app may be transfer issues. If you are having issues making transfers or having transfers pending, wait for 24hrs and try to transfer at different intervals within the said time. It is advisable to wait for 24hrs to be sure it is not a network issue because it is the common cause of failed or pending transfers. If after 24hrs your transfers are still pending, you can go ahead and contact the Palmpay customer care service.

If you make a transfer and get debited but the receiver does not get an alert, the account balance of the receiver should be checked. This is because your account may get credited but you will not receive an alert due to network issues. If it is confirmed that the account has not been credited, then you should wait for 48hrs. If after 48 hours the receiving account has not been credited and the money has not been reversed back to your account go ahead and contact the Palmpay customer care service.

How Do I Get Palmpay Customer Care Number in Nigeria

Just in case you encounter some difficulties with your account while using the Palmpay app, you can contact customer care service to lay complaints from your location; Lagos, Abuja, Port Harcourt, Ogun State, Ibadan, Abeokuta, etc

The Palmpay customer care service is there to attend to your needs and ensure you have a smooth experience with their system.

Here are the Palmpay customer care number you can call when you need to lay complaints or ask questions, you can call; 017005700, 018886888, 070072564357 ( for Nigeria) and 0800725644 (for Ghana) or send an email: support@palmpay.co.

You can send an email also to support@palmfinance.com if you are in Nigeria and have any issue relating to personal information or supportgh@palmpay.co if you are in Ghana.

You can also send a message via Palmpay WhatsApp customer care number to +23470072564357.

The customer care line for Palmpay is the same at any location across Nigeria. They have no physical location apart from the head office and they use the general customer care line. So you can reach them at any time irrespective of where you are in Nigeria.

Note that not all issues with the Palmpay app come from the company, it may be a mere network issue, so ensure to be patient and understanding as you wait for your app to gain functionality.

Also, ensure to be polite and respectful as you reach out to customer care service so you can be given the best treatment you deserve.

1 Comment

  1. Jubril

    Forget code

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